In discussing moving the needle on culture and norms, my conversation inevitably goes to the premise that the Leadership Team has to model it first. As such, we as a team need to work at the process of being vulnerable with each other to really create trust. That trust in turn leads to transparency. And
In my work with CEOs, I spend time on the subject of Focus. While we inherently understand the importance of focus in achieving our goals, the truth is it can often be elusive. As leaders we are confronted daily with opportunities and challenges, those unexpected, unplanned occurrences that disrupt a carefully planned day. While planning
I was thinking about Joel Greenberg. Joel was one of my earliest inspirations in the business world, and he passed away suddenly. I thought back to 1984, APL’s office on Broad Street as I started as a management trainee. Joel would call me into his office with my latest writeup on his desk and start
Be Selfish with your time. I am a member of YPO and am part of a forum of 7 of us CEOs that have been meeting once a month for a half day – for 10 years now. We discuss everything from business to family to personal. A lot of trust. Forum comes with a
One of the most relevant and worst performing questions in employee engagement surveys is “I understand how my work relates to the strategy of the company.” In the mid 90’s I ran a customer Service Center, and our employee engagement survey had several areas of improvement that we had to address – one of them
As leaders we have to anticipate. Anticipate Customer reaction, Board member expectations, scenarios of business outcomes. We make our assumptions based on the best information and experience of our team and then we execute. But when we plan, make assumptions and begin to deploy our business plan, we also have to scenario model that unanticipated
“Good, Fast or Cheap – Pick one” That’s what my CIO told me at his first briefing when I took my CEO position. “If you want a good system, you won’t get it fast or cheap If you want it fast, it won’t be good or cheap If you want it cheap, it won’t be good and