Being accessible to our people is important, but there is such a thing as being too accessible. On the one hand, being available to mentor and guide your employees is necessary for their development; necessary so that the perspective of your experience becomes a component of important decisions. As a leader, you are developing your
Can a manager be a coach? I think a manager’s obligation is to develop their employees both in practical tasks and leadership skills. While these are coaching attributes, I don’t believe that a manager can be a good coach for their employees, as coaching requires distance, perspective, the ability to coax the employee out of
As individuals we are tasked everyday to test our limits… Test our limits of understanding Test our limits of patience Test our limts of preseverance Test our limits of endurance It’s good to know your capabilities, to set goals and to reach for them, to stretch yourself and achieve more than you thought possible. But
People First “A company is people … employees want to know … am I being listened to or am I a cog in the wheel? People really need to feel wanted.” “Having a personality of caring about people is important. You can’t be a good leader unless you generally like people. That is how you
I’m reading a David Baldacci novel. One of the characters says ” It didn’t seem as risky when we were planning it” to which he got the reply, “Planning something never seems risky. It’s in the execution where all the risk occurs .” When we agree to take a risk , when we set the
Some cause happiness wherever they go; others whenever they go- Oscar Wilde If you have only one of something you can’t say it’s the best of anything – Harold Pinter I am not young enough to know everything – Oscar Wilde There are some things one remembers even though they may never
I was doing a performance review with one of my managers and we were discussing his inability to fill some key positions. It wasn’t the first time we were having this discussion. He told me that our competition was badmouthing us so he could’t convince talent to join us. I found that unacceptable and told
KPIs, Metrics, objectives, financials … Our business relies so much in them; but it is also good to take a step back from these drivers and assess your business in a broader way. Intrinsically we know that to be true, but actually doing it is another thing. While I am a big believer in managing
Great customer service is something that is rare these days. But when we experience it, it reminds us of the powerful impact it can have on us and our willingness to be loyal to a brand. I’ve written before about about how when we start to take our customers for granted, when we start to
When we make tough decisions, we deliberate long and hard before we do so. We come out with the conviction that what we are doing is the right course, and while it may displease some, we have weighed the options and made a decision. Often, however, we miss the opportunity to communicate that rationale when