What Makes for Effective Communication by Tania Fowler I posted the following question to my Linked In groups: In your opinion, what do you think are the essential ingredients to effective communication? Here are a smattering of the some 70-plus responses that came in, all interesting, thought-provoking, and on-point! I submitted all 78 responses to a
As leaders we have to come to terms with our non-negotiables. the ethics and values we stand for, the lines we won’t cross. These become part of the norms of our company. Our employees look to us for guidance, not only in what we say, but in what we do. they are always watching. All
“In the end, the love you take is equal to the love you make.” Paul McCartney “all I can do is be me, whoever that is.” Bob Dylan “Buy, buy, says the sign in the shop window; Why, why, says the junk in the yard.” Paul McCartney “A hero is someone who understands the responsibility
The Ask So often we come up with the idea, we develop the solution, we prepare to present it, to sell it. We walk into the meeting with the customer, or the investor, or the board member … and we present, we sell with energy and vigor. We are hungry to walk out of that meeting
In 1987, I was 25 years old, straight out of the management training program; I had moved to Atlanta as a warehouse supervisor. We were an 8-person branch office and our branch manager, Brian Black had moved back from Asia to run the branch. One day I mentioned to Brian that a client’s goods that
Status Quo: “The state or fact of being the way things usually are” The status quo is comfortable. It is predictable. It lives with words like normalcy, rut, routine, conventionality. It is not exciting. It doesn’t hang out with words like innovation, progress, disruption, noteworthiness, remarkable, extraordinary. Where do you want to hang out?
How do you define success? At work? Away from work? in my work with clients, when we are too mired in the day to day fires, in the tactical pressures, I ask the question “What is your endgame?” In other words, what does success look like? It is important that we take the time to
Received this the other day. It speaks to the need for creativity and innovation to find solutions to those tough problems: The 18th Camel: There was a father who left 17 camels as an asset for his three sons. When the father passed away, his sons opened up the will. The Will of the father stated
I was having a conversation with Gary Teitelbaum, the owner Afficionados, the cigar and wine bar I frequent. Gary understands customers. He makes his living understanding what they like and reccomending cigars or wines that he believes fit his customers’ tastes. And Gary believes in creating value for his customers. The other day, Gary tells
Over the years I have had the pleasure of hiring McKinsey to help with some big stuff. And during those times I worked with some amazing people. I learned a lot. One of the things I learned that has stuck with me was the concept of MECE – its stands for Mutually Exclusive, Collectively Exhaustive.