When looking at your business and relationships, think of the three Rs: Responsiveness – How responsive we are is something that is completely within our control. We choose to ignore, delay, vacillate; no-one else does that for us. Being responsive means you value the other person. Its an empathetic skill that tells your customer, your
Our company culture tints our view. Our daily business issues, agendas and priorities put us into a mental routine. We view the world, our business, our team, our processes through a filter of routine and familiarity. Do we question enough why we are having a particular meeting…again? Do we question why we are working a
More often than not, we admire toughness in Leadership. I’m a fan of the empathetic leader. Why empathy? I like Frans de Waal’s definition of empathy: “The capacity to (a) be affected by and share the emotional state of another, (b) assess the reasons for the other’s state, and (c) identify with the other,
I recently read a small pamphlet by Michael Josephson, Making Ethical Decisions. “Making ethical decisions requires us to make distinctions between competing choices…the real test of our ethics is whether we are willing to do the right thing even when it is not in our self interest” Its about taking charge of our lives, what
http://www.ted.com/pages/tedbooks
Respect for others is the foundation of strong relationships. We all know that. And yet, often we treat our coworkers and employees and our customers with a familiarity that negates respect and trust, negates recognition of the value they offer. We dont do it on purpose, we just dont recognize the impact. Often, the longer
http://blogs.hbr.org/cs/2012/04/the_one_thing_ceos_need_to_lea.html?awid=6865450264044799969-3271
Discourse leads to awareness Awareness leads to passion Passion leads to action Action leads to change
The exponential internet and information revolution “did you know” video http://www.youtube.com/watch?v=cL9Wu2kWwSY&feature=youtube_gdata_player
Peter Bregman video: How to discover your specialty at work and master it http://video.foxbusiness.com/v/1749975053001/how-to-discover-your-specialty-at-work-and-master-it
