There is a line between owning the customer and taking them for granted. In fact, its not a fine line at all. Its a chasm, Too often I have seen customer focused enthusiasm turn into an acceptance of the business as time passes. We cannot ever be allowed to become comfortable with the business that
You are running your meeting. The agenda starts to slip a bit but you let the discussion go on – its an important discussion and you want to make sure the topic gets airtime and gets explored. Good decision, but selfish. Somebody’s agenda item will suffer. Someone will get shortchanged because you made that decision.
Ever notice how in the career aspirations of leaders, people spend their entire career looking to reach that management position where they finally have the authority to do what they need to do and drive change? And then when they get there, the good leaders realize that, all along it hasn’t been about authority. Authority
I love to read. Always have. Whether it is sitting in my study in my favorite reading chair or opening my Ipad. One of my favorite ” pick it up and read a few pages” book is “Lend me your Ears” by William Safire – it is a collection of the greatest speeches delivered throughout
When the NGO I coach was in its early stages, it was looking for sponsors. Saude Crianca has a model that aims to pull people from a life of misery into poverty. Its a critical distinction. Misery is life threatening. Poverty is a stable environment, where people may not have much but they have the
Sales words of wisdom from Jack Moore, my father in law: He who whispers in the well about the things he has to sell, will never sell as many dollars as he who climbs the tree and hollers
You can’t anticipate everything, but there are some risks to your business that you have to understand and anticipate. Recently, my boat lost its power just as I had hit the ocean coming out of Fort Lauderdale. I have three outboard engines and they all shut down. I was in pretty rough seas and according
I am working with an amazing young woman. Tina is a student and is starting a business that involves engaging university students to use their passions and create communities that adopt social causes and support them. I am learning so much by talking to her. We are working on a business plan and more importantly
John Corlette , the founder of the boarding school i went to, Aiglon College, got it right when he said: Our Lives Are What We Make of Them Absolutely essential is a positiveand loving relationship with all other people regardless of their origin, background or beliefs, and a positive and loving relationship with everything in
At your next staff meeting, look around the table. How much diversity is there? Don’t surround yourself with people just like you. Diversity equals better input, more perspective, better performance.
