Listen to your customers and they will tell you what they need. Ask open ended questions and you will understand what keeps them up at night. But there is another reason to listen to them! Another reason to stop talking and listen. They just might offer up insight into your company that you have not
http://www.forbes.com/sites/mikemaddock/2012/08/21/three-incredibly-simple-questions-the-most-successful-people-use-to-change-the-world/
People often talk about having an open door policy, about being accessible. But are they really? Ever notice that often, while you are meeting with someone, they aren’t really there? They are looking at their watch, checking their blackberry or looking at a computer screen; they are thinking about the call they just had or
When I used to skydive, parachutes weren’t as sophisticated as they are now. You couldn’t pull on the risers just before landing and land softly on your feet. We learned the parachute landing fall. Basically, you looked straight ahead at the horizon, not down. The idea was that by looking down your eyes misjudged the
TED Reveals Top 20 Most-Watched Talks, Sir Ken Robinson Tops The List
For many, budget season is starting. How many budget review meetings have you sat in, where it is unclear as to which assumptions are being made about the business? Your audience starts to “flip ahead” in the presentation, looking for answers to their questions, looking for supporting slides. As you prepare your business plan for
http://peterbregman.com/why-do-business-leaders-lie-when-it-often-backfires/
http://blogs.hbr.org/taylor/2012/08/its_more_important_to_be_kind.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date
http://www.forbes.com/sites/douglasmerrill/2012/08/17/why-multitasking-doesnt-work/
I am very fortunate to work with an organization called Ashoka. Ashoka sponsors and supports social entrepreneurs ( fellows ) around the globe who are doing significant groundbreaking work in all facets of driving social change, by attacking systemic causes in innovative ways. One of the exciting areas that Ashoka fellows are addressing is the