In times of uncertainty and ambiguity, employees look at their leaders for guidance and reassurance. They want to know that their leaders are in control and are capable of charting the way to a brighter future. They also want to know that their personal contribution is appreciated and valued, and they want to feel that
Thomas Horton says ” good decisions and good intentions are not the same thing”. This is absolutely right. It is not in the making of the decision that things happen. Its in the deployment, in the execution. A friend of mine observed that just because an email goes out with a new process or policy,
Whether it is with our customers or with other stakeholders, how we manage expectations is crucial to perception and satisfaction of the outcome. When we overpromise, we set up to disappoint. And overpromising is not as simple an issue as just selling more than you have. No-one does that deliberately. It typically comes from an
Sharpening the saw I met with a colleague the other day and he told me that he is always looking for a way, in his job ” to sharpen the saw”. In other words, to fine-tune his skills and approach, to always keep the edge. Sometimes we fall into the comfort zone. We are happy
The best thing you can do to communicate effectively, is to recognize and to adjust to your audience How many times have you been to a meeting and the conversation is really tactical and someone keeps elevating the commentary to 30,000 feet with overarching umbrella statements that don’t add much value. Or vice versa; its
My iPhone and iPad stopped synching correctly. All of a sudden, I could’t find the phone number I needed, or retrieve that important email. I didn’t waste time fixing the problem. At work, there are times when,all of a sudden, we fall out of synch. It happens. We pay a little less attention than we
All too often we hope that conditions will change. Or we expend a lot of energy trying to change circumstances so that we can achieve what we need to do. We do the same with people. When we struggle with our co-workers, we often complain (certainly to ourselves) about their style, their approach, their perspective.
In politics, we often see that candidates and parties have become so entrenched, so inextricably vested in their positions and platforms that it is hard for them to find common ground. And yet that is exactly where solutions lie. Every day we look to progress ideas and solutions with our colleagues, customers and partners. And
Dennis Rodman and Johnny Rotten don’t care if you like them. Their success talks for themselves and the bad boy image furthers their game. We aren’t them. In our work, we need to get along. How many times have you heard that managers can’t be everyones friend. That’s true – favoritism or ingratiating yourself with
Sometimes we start to feel sorry for ourselves, because we don’t have everything we would like to have. Maybe we would like to take that extra vacation, or buy that bigger house. At work , our boss won’t authorize that headcount we need to get the job done, won’t give us the budget we need.