Every once in a while i post definitions, synonyms and antonyms of words that I believe are important in leadership. This one says it all! Listening: Definition: hear and pay attention Synonyms: accept, admit, adopt, attend, be attentive, catch, concentrate, get, give an audience to, give attention, give heed to, hang on words, hear out,
I put a shout-out onto LinkedIn asking people to tell me about leadership actions that have impact. A colleague, Corey Moss wrote about the importance of making a first connection in that first conversation with a potential employee. Often we forget that business, like anything, is about people. About people relating, about relationships. Often, having
As leaders we need to understand the strengths and weaknesses of our team. We need to understand each others’ styles. And most importantly ,we need to know how to marshall that team to become a high-performing team that leverages its strengths and diversity to engage as a team!. A high-performing team is an engaged team.
Every morning when you prepare for your day, strike off two things from your to-do list. Force yourself to prioritize. Address that ” not to do” list. Make more time for your real priorities and make space in your calendar to step back and reflect.
You know that point when you have realized that, no matter how well you prepared for your meeting, no matter how well you set the agenda and desired outcomes, the discussion has gone off course? I have found that when this happens it is not always because the meeting isn’t structured well or because the
As leaders we need to be able to walk a fine line between forging relationships and familiarity. Sometimes, if we become too comfortable with our culture, we will let our guard down and forget that as leaders, everything we say matters. Many years ago, when I was first starting out in a Management Training Program,
A Metaphor is Like a Catalyst Posted on November 26, 2012 Ask for a metaphor. If you’re the kind of person people tell their troubles to then the next time someone starts sharing a problem with you simply ask them what the best metaphor is. You won’t even believe what they come up with and
In 1995 i joined an effort to re-engineer the major business processes of the company. We had teams for customer service, sales & marketing, operations, pricing … all working to find means to catalyze efficiency and effectiveness. I was on the team looking to re-engineer customer processes. One day my colleague and friend, Bob Ehlers,
“Corporate is too big. All those people are just looking to justify themselves and create work that cascades down into the organization. If there were less people in Corporate, we could focus on doing our real job instead of spending time working on their priorities.” Ever heard that before? While it is true that a
I will be writing periodically about how a single action can be very meaningful – how actions speak louder than words. In 1995 i was asked to start up a customer service center. I was hiring about 80- people, many of them straight out of college. About a month into the operation, my HR manager