I recently gave a webinar on Values-Based Leadership for members of SAMA, (strategic Accounts Management Association). We explored the imperative of values based leadership in the need for corporations to move towards a balance of financial and social profit. We discussed Shared Value, a business approach whereby corporations build business models that leverage their core
The founder of my boarding school, John Corlette, gave a speech, entitled “Our Lives are what we make of them” An excerpt of that speech: Within a few years all you people will be leaving school and setting out on a new chapter in your lives, and it is not going to be as different
One of my clients, Nima Pourshabh, is CEO of Formafina.com, an incredible business that includes internet high brand flash sales as well as b-2-b retail sales and distribution in Brazil. Nima and i were talking about how important it is to stay flexible, to respond quickly to what works and what doesn’t work. He was
If you are struggling with the number of emails that you are getting from your team (often just being cc’d to keep you in the loop) and if you are struggling with how often they need your time to discuss an issue, try this technique. If you have team members whose job scope requires a
Traits of a good sales manager, according to Jack Moore, my father in law: Social skills Slow to anger Don’t get hung up on the small things Broaden your horizons Give your team credit Be perceptive Talk to a person and point them in the right direction Recognize top performers Motivate in small, meaningful ways
They say that making the decision gets you halfway there. I have often seen that to be true – making the decision gets you halfway there, but often in my work with leaders I have found that getting all the way there can be a different story. When we are in the thick of things,
Aggressive v. Assertive Aggressive and assertive are two words that you often hear used interchangeably. But their meanings really couldn’t be more different. In the world of work, these show up all the time. Clarifying the definitions for your team can be helpful. Aggressive people: dominate by using humiliation to control others, they use ‘you’
Customer Experience is half heart, half science. When I was CEO of a multinational in the US, one of our cornerstone strategies was to drive a passionate culture of customer-centricity. My first step was to create a management board position – we created the Chief Customer Experience Officer. This role owned the customer experience and
I was reading a 1988 Article published by The Royal Bank of Canada in a their customer newsletter, entitled “The Strength of Character”. Made me think. Character is something that is hard to articulate. It is not reputation. Far from it. “Reputation is to a person’s character what a fun house mirror is to a
Competition is tough. Every day we are out there fighting for market share.It’s important; it’s about growth; it’s about success! Fighting for a larger slice of the pie; fighting for a larger share of the market as we have defined it. As we have defined it… Make sure that your team and company culture values