I had lunch with an guy and he started to talk about how everything had become so mediocre. Customer service, roads and infrastructure, people’s sense of accountability. We see mediocrity everywhere. On the one hand, our expectations are higher than ever and on the other, companies are settling for less and less service. Be the
Recognition comes in many shapes and sizes but its always sincere. Take a minute to thank someone for their input at the meeting, for the email they sent, for staying a little later to get the job done. Send thank you notes to to your employees’ home. Send Birthday cards to their home. Your employee’s
My friend John Clegg talks about one of the best managers he ever worked for, that he was inspirational, let his people get on with it and was very practical about the basics. That is a good formula. Trust your team that they will deliver for you. After all, its your team, you put the
Every year or so, I’ll informally poll veteran entrepreneurs I know. The questions I ask have evolved over time, but a few remain pretty consistent. One that I find elicits some of the more insightful comments is this question: “What is the single best piece of advice you received — or wish you’d received —