If you are struggling with the number of emails that you are getting from your team (often just being cc’d to keep you in the loop) and if you are struggling with how often they need your time to discuss an issue, try this technique. If you have team members whose job scope requires a
Traits of a good sales manager, according to Jack Moore, my father in law: Social skills Slow to anger Don’t get hung up on the small things Broaden your horizons Give your team credit Be perceptive Talk to a person and point them in the right direction Recognize top performers Motivate in small, meaningful ways
They say that making the decision gets you halfway there. I have often seen that to be true – making the decision gets you halfway there, but often in my work with leaders I have found that getting all the way there can be a different story. When we are in the thick of things,
Aggressive v. Assertive Aggressive and assertive are two words that you often hear used interchangeably. But their meanings really couldn’t be more different. In the world of work, these show up all the time. Clarifying the definitions for your team can be helpful. Aggressive people: dominate by using humiliation to control others, they use ‘you’
Customer Experience is half heart, half science. When I was CEO of a multinational in the US, one of our cornerstone strategies was to drive a passionate culture of customer-centricity. My first step was to create a management board position – we created the Chief Customer Experience Officer. This role owned the customer experience and
I was reading a 1988 Article published by The Royal Bank of Canada in a their customer newsletter, entitled “The Strength of Character”. Made me think. Character is something that is hard to articulate. It is not reputation. Far from it. “Reputation is to a person’s character what a fun house mirror is to a
Competition is tough. Every day we are out there fighting for market share.It’s important; it’s about growth; it’s about success! Fighting for a larger slice of the pie; fighting for a larger share of the market as we have defined it. As we have defined it… Make sure that your team and company culture values
I did leadership all wrong for years. I held leadership positions without understanding effective leadership practices. My early education was in theology. Tragically, I had no training in leadership. My leadership journey includes powerful, sometimes painful, shifts in attitudes and practice. The first shift: Leaders hold spotlights rather than stand in them. I thought leaders
I was talking to a an executive who had given an important presentation and felt he had totally blown it. As we continued talking he explained all the significant changes and impact he had made up to that point. His perspective came from a place that suggested that all the good work he had done
In Order That Evil Shall Triumph Listen to this: “In order that Evil shall triumph, it is sufficient that Good Men do nothing.” I cannot remember who said this, but I am going to say it again, and think, this time, what it means.”In order that Evil shall triumph, it is sufficient that Good Men