Latest Blogs

Don’t dismiss the ordinary. That is where opportunity lives.

The greatest ideas start with a simple thought, start with a simple comment made. The greatest opportunities start with a connection made, a discussion had. The greatest relationships start with a handshake, a comment. Great things emerge from the simple. Whether we choose to hear it, or whether we choose to be too busy and

Guest Blog – Tania Fowler – Yin & Yang

Yin and Yang and How We Interact with Technology by Tania Fowler Yin and Yang Yin and Yang: in Chinese philosophy they represent the two opposite principles in nature. Yin is dark and negative and Yang is bright and positive. Yin and Yang is a philosophy that I really get behind. When people talk of

Changing Course Midstream? Not in the Rapids!

A colleague of mine was telling me about his boss, the CEO, who was in the midst of leading a major acquisition. Several key members of his team have been disappointed n the how the CEOs is handling certain priorities during this time: “He isn’t focusing on getting feedback from us, in engaging with us.”

Customer Service. There is only one way

My brother Bruce was telling me an experience he had at a major retailer while he was waiting in line at a cash register. The line was getting long and customers were starting to grumble and complain about the service and why the other cash registers were not open. An announcement came over the intercom

The Girl in SOHO

This story is an excerpt from my book, Our Stories Matter. There are times when our filters, our preconceptions blot out reality, and by doing so we miss the opportunity to see life in others, to see the world from a broader perspective. As we look to become more self-aware, we do so by opening

So watch the thought and its ways with care

Often, if we allow our thoughts to race ahead of us, if we start to worry or obsess about potential consequences, we find that we often become the victim of our self-fulfilling prophecies. We worry too much about potential outcomes, and subconsciously our actions start to take us in that direction. It is not a

Clarity – That is your Job!

Clarity of communication Clarity of goals Clarity of vision Clarity of purpose Clarity of expectations Clarity of boundaries Clarity of values Clarity. That is your job. Don’t be surprised if your team isn’t following your cues. Don’t hint or insinuate. Spell it out.

Launching of my new book, Our Stories Matter

Today I launched my new Book, Our Stories Matter. The book is a collection of 20 character sketches of people I bumped into over my life but with whom I never really connected. I guess at their stories, I describe them, and by doing so open up to myself. Why? I hope with my book to

Culture – let it shine in the tough times

Building culture – It’s hard! We can spend a lot of time discussing the culture we want. We can document it. We can communicate it. We can even walk the talk and live it … most of the time. It is when those big unexpected things happen…the shocks in the system..when we are unprepared and

The Doors We Open (And Close) For Ourselves

In the 25+ years of sitting down with my people and doing performance reviews I have had many a case where my employee expresses a readiness for career advancement but find themselves frustrated at the lack of opportunities. And inevitably the conversation goes to creating opportunities and the choices we are willing to make. I